Authentication
Watch the health endpoint behind customer access, so an available homepage does not hide an unavailable login service.
auth.acme.example/healthSolutions / SaaS teams
Your customers depend on more than a homepage. Keep a clear view of the APIs and services behind your product, and give your team the context to respond.
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Customer-facing services
GETapi.acme.example/health
The first failed check opens an investigation. Regional checks run again before your team is alerted.
01 / Product coverage
Look beyond the homepage. Organize checks around customer access, core features, and billing to bring the health of your product into view.
See what you can monitorWatch the health endpoint behind customer access, so an available homepage does not hide an unavailable login service.
auth.acme.example/healthTrack availability and response time for the endpoints that power your product’s core features.
api.acme.example/healthBring billing and other supporting service endpoints into the same monitoring workspace.
billing.acme.example/healthIllustrative endpoints. These checks report service availability; they do not simulate a complete login or payment flow.
02 / Focused response
Follow a fictional Public API outage from the first failed check to a clear customer update. Each step keeps the evidence connected to the response.
Explore the response
Example confirmation policy
Virginia and Frankfurt return HTTP 503. The first failure opens an investigation; no alert has been sent.
Checking again before interrupting your team
03 / Shared context
Engineering needs the evidence. Product needs to understand the impact. Support needs a clear answer to share. Keep everyone connected to the same incident.
Review failed checks, regional results, and incident history together. Send alerts to the destinations your responders already use.
Regional evidence attached
Keep affected services in view alongside the parts of the product that are still operating normally.
Customer-facing services, one view.
Publish updates on a branded status page. Customers get an explanation while internal targets and investigation notes stay private.
We are investigating errors affecting the Public API. Our team is working to restore service.
Published 09:43 UTCIllustrative views of the same Public API incident
Build with a clearer picture
Start with the services your customers depend on most.
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