Uptime

Product / Status pages

Clear status.
Lasting trust.

Give customers one place to check service health, follow incident updates, and plan around maintenance. A little clarity goes a long way.

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Your brandYour servicesYour voice
status.acme.exampleCustomer view

Acme Cloud

Service status

Checkout API disruption

Some customers are experiencing errors during checkout.

System components

2 of 3 operational
  • Checkout APIDisrupted
  • DashboardOperational
  • Public websiteOperational

30 days agoIllustrative availability historyToday

Investigating

Investigating checkout errors

We are investigating errors affecting checkout. Our team is working to restore service.

Powered by UptimeFictional service · Example data
See the customer view

01 / Customer experience

Familiar to your customers.
Useful when it matters.

Bring your identity, services, and updates together. Make it easy for customers to find the part of your platform they depend on.

01

Make it your own.

Use your brand identity so customers recognize the page as part of your service.

Explore status-page setup
02

Organize around your customers.

Group components by product or service so visitors can find the part of your platform they depend on.

See an example
03

Keep subscribers informed.

Verified subscribers receive the updates they selected, without needing to keep refreshing your page.

Read the status-page guide

Illustrative page settings · Configured in your workspace

02 / Incident updates

Every update.
Part of the same story.

Monitoring identifies the issue. Your team adds the explanation. Customers follow a readable record, from the first update to recovery.

Explore incident management
Checkout API / Incident communicationIllustrative sequence · All times UTC
  1. Internal signal

    Start with a confirmed signal.

    Repeated failures across two regions confirm the Checkout API outage.

    VirginiaHTTP 503FrankfurtHTTP 503
  2. Public update

    Explain the customer impact.

    An operator publishes a clear update connected to the affected service.

    Investigating

    “We are investigating errors affecting checkout. Our team is working to restore service.”

  3. Public update

    Close the loop with customers.

    Publish the resolution and keep the history available for anyone catching up.

    Resolved

    “Checkout is operating normally again. Thank you for your patience.”

One readable history, from impact to resolution.Follow the example

03 / Publishing controls

Choose what customers see.

Share the service health and explanations customers need. Keep operational evidence and team conversations in your workspace.

  • 01

    Use names customers recognize.

    Give components clear public names and organize them by service.

  • 02

    Set the level of detail.

    Choose which metrics and history appear on the page.

  • 03

    Preview before publishing.

    Build in draft, check the customer view, then make it public.

Read about security

Inside your workspace

The context behind the incident.

Private
  • Monitor targets and configuration
  • Investigation notes and team activity
  • Regional evidence and delivery history
You control the public view

On your status page

A clear view of service health.

Public
  • Customer-facing components and groups
  • Published incident and maintenance updates
  • Your selected metrics and subscriber options
See the public example

Planned, and communicated

Give customers a heads-up.

Publish scheduled maintenance with a clear window and affected services, so planned work comes with context.

Plan maintenance
Scheduled maintenanceExample

Checkout infrastructure upgrade

02:00–02:30 UTC30-minute window

Checkout APIOther services unaffected

Be the first place customers check

Keep them informed.
Keep their confidence.

Start free with one status page and 10 monitors.

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